Top 3 Resources to Help Leaders Create Enthusiastic Customers

Leaders form teams to help other people, and the best teams turn those customers or stakeholders into raving fans. Do you have quantitative and qualitative ways to check customer enthusiasm? Do customers seek you out or speak highly about your team's work to others?

Book

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Jeanne Bliss
"Chief Customer Officer 2.0 gives you a proven framework that has launched and advanced the customer experience transformation in both business-to-consumer and business-to-business companies around the world. And it will take years off your learning curve."

Book

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Shep Hyken
"Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition."

Book

Outside In: The Power of Putting Customers at the Center of Your Business

Harley Manning, Kerry Bodine, Josh Bernoff
"Based on fourteen years of research at Forrester Research, Outside In offers a complete roadmap to attaining the experience advantage. It starts with the concept of the Customer Experience Ecosystem—proof that the roots of customer experience problems lie not just with customer-facing employees like your sales staff, but with behind-the-scenes employees like accountants, lawyers, and programmers, as well as the policies, processes, and technologies that all your employees use every day."